Why was my card declined?

Why was my credit card declined?

Declines can happen for a variety of reasons. When we submit a charge to your bank, their automated systems determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and purchase size.

Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you previously had a successful payment using your card, a future charge can still be declined by a bank's overzealous fraud systems.

Can you tell me why my card was declined?

We only know as much as your bank tells us about the reason for a decline. Unfortunately, in most cases, the bank informs us that the card was declined and doesn't give a specific reason.

What should I do if my card is declined?

If all of the card information seems correct, it is best to contact your bank and ask for the charge to be accepted. They should be able to see the attempted charge, provide a reason for the decline and lift whatever restriction is preventing your purchase.

Alternatively, you could order using PayPal. If you don't have a PayPal account balance, selecting PayPal during checkout will still give you an option to pay using your credit card. It's possible that a card that was declined by our payment gateway will be accepted by PayPal, but ultimately it's best to contact your bank to determine the root cause of the problem.